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Shipping Policy

Reliable worldwide delivery with tracking and support

At Rexada, we are committed to delivering your order safely and as quickly as possible. We ship worldwide using trusted courier services, including UPS, DHL, FedEx, Australia Post, and other reliable logistics partners, depending on your location.

Order Processing

All orders are carefully inspected, packed, and prepared before dispatch. In-stock items are typically processed within 4-5 business days, while custom-made or made-to-order products may require additional production time. If extra time is needed, we will notify you promptly.

Shipping & Delivery

Delivery times vary depending on the destination country and the shipping service selected at checkout. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and courier details so you can monitor your shipment at any time.

Courier services operate on business days (Monday to Friday) and do not deliver on weekends or public holidays.

Customs & Import Duties

For international orders, customs procedures may occasionally cause delivery delays that are beyond our control. Customers are responsible for any import duties, taxes, or customs charges imposed by their local authorities unless otherwise stated by Rexada.

Tracking Your Order

You can track your shipment using the tracking information provided in your dispatch confirmation email. If you experience any issues with tracking or delivery, our support team will be happy to assist you.

Lost or Delayed Shipments

While we work with reputable courier companies, unexpected shipping delays can occasionally occur due to customs inspections, weather conditions, or other factors outside our control. If your order has not arrived within the estimated delivery timeframe, please contact us, and we will work with the courier to resolve the issue as quickly as possible.

Incorrect Address

Please ensure your shipping address is accurate before completing your order. Rexada cannot be held responsible for delays or additional shipping charges resulting from incorrect or incomplete delivery information provided by the customer.

Need Your Order Urgently?

If your order is time-sensitive, please contact our customer support team immediately after placing your order. We will do our best to offer the fastest available shipping option, including express delivery where available (additional charges may apply).